Frequently Asked Questions

 

Here's a list of our most frequently asked questions.  If you can't find the answer you're looking for then call us

on 0121 408 9865 and we'll be happy to help.

 

You are in category: Bookings, confirmations and payment

  1. How do I know if my booking is confirmed?

    When you complete your booking online, which happens when you have submitted your credit card details and clicked 'confirm', you will see a booking request confirmation page.  Your booking is complete once you see this page and you will receive a confirmation e-mail shortly afterwards. 

     

    The confirmation page, and the e-mail you receive, will both show the details and price of your order, along with your order number.  You should quote this number when you get in touch with us as it will help us identify your records.

     

    Confirmations from some operators and airlines are not immediate and it may take several hours before they are received by us and confirmed to you.

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  2. I entered my payment details but didn't see a confirmation page. What happened?

     

    If you have entered your payment details and clicked 'confirm' but have not been directed to a page confirming your order then your booking may not have been confirmed.  Please call us on 07921318161 immediately and we will help to rectify any problems.

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  3. When is the final balance due?

    The final balance is due between 10-12 weeks before the departure date.  We will call or e-mail you 12 weeks before to ask for payment to settle the balance in full.  Once the balance is settled then we will dispatch your tickets and travel documents to you as soon as they are available.

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  4. Can you automatically take the balance from the card I used to pay the deposit?

    Yes, we are happy to do this but require your written authorisation to do so.  You can do this by e-mail (you do not need to include any card details in the e-mail) or in writing.  We will then charge the full balance to the same card on the due date.  If, for any reason, we are unable to collect the full balance from the card then we will contact you to authorise an alternative method of payment.

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  5. Are my payment details secure?

    When you make a booking online we store your payment card details using Secure Sockets Layer (SSL) encryption, which encodes all your personal information so that it is accessible only to you and us.  We will use your information to ensure all documents are issued correctly and payments are secure.

     

     

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  6. Can I book a flight for someone else if I'm not the passenger?

    Yes you can.  This is called a "third party transaction" and you will be required to complete a fax or email authorisation form, returning this to us with a copy of the front of your payment card and the photo page from your passport.

     

    Please note that some airlines, particularly low cost carriers such as Ryanair may not accept "third party transactions" and, as such, you may be required to sign a Third Party Booking disclaimer acknowledging that you are aware of this possibility.  We will give you more information about this if necessary.

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  7. How far in advance can I book my flight?

    You can book scheduled flights 330 days in advance.  This applies to both the outbound and return dates.  Charter flights are generally booking up to 450 days in advance.  The advance booking period for low cost carriers varies depending on the airline and the routing.  We can give you more information about this if necessary.

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  8. If I book by telephone will I be charged a booking fee?

    Born to Travel Holidays does not charge booking fees for reservations made online or offline.  If you need help whilst making a booking online please feel free to call us on 01827 313900 and we will be happy to help you complete the transaction at no extra cost.

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  9. Acceptable methods of payment

    We can accept payment by the following UK issued cards:

     

    -  Visa

    -  Mastercard

    -  Visa Delta

    -  Solo

    -  Visa Electron

    -  Maestro (Switch)

    -  American Express

     

    We do not accept cash and cheques can be accepted only by prior arrangement.  Please call us on 01827 313900 to discuss this.

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  10. I'm travelling with friends, can we split the balance over a number of payment cards?

    We know what a hassle it can be for one person to collect all the money for a holiday with friends, so we're happy to help you by accepting split payments using more than one payment card (debit or credit).

     

    We cannot do this online but just give everyone our number and ask them to call us individually on 01827 313900.  You'll need the booking confirmation number and the name of the person who made the booking in order to make a payment so please make sure everyone has this information.

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  11. Can I pay by instalments?

    We know that budgeting for your holiday is important and we are more than happy to accept payment in instalments whenever you can afford them, providing the full amount has been paid by the balance due date, normally 10-12 weeks before departure.

     

    However, you might find it more beneficial to place the cash in to a savings account where it, depending on the account, it may earn you interest that could boost your spending money!  The choice is yours.

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